NGOs

This document answers common questions from NGOs seeking service providers within the ecosystem and using the IPN directory to find the right one.

For NGOs:

Are the services offered by providers free, or do they have a cost?

The charges of the services offered vary depending on the service provider. Some of them can provide the service for free and some of them charge it up to the service provider what cost model they want to go ahead with.

How can NGOs connect with service providers through the directory?

NGOs can click the "Connect with Service Provider" button and fill out a simple form with their basic information. Once submitted, if the request is of interest to the service provider, they may reach out to the NGO directly.

Are service provider listings verified by the IPN team?

Every Service Provider listed on the directory has been checked for accuracy by the IPN team. However, NGO users must use their own discretion before making any decisions based on this information.

What should an NGO do if it faces issues with a service provider after connecting through IPN?

If an NGO faces issues with a service provider after connecting through IPN, they should reach out to the IPN team to share their feedback. While IPN acts as a connector and does not mediate disputes, feedback is valuable in maintaining the quality of listings and can help inform future improvements to the directory.

Can NGOs leave feedback for a service provider?

Currently, feedback for a service provider cannot be shared directly on IPN, but you are welcome to share this feedback via email to ipn@indiapartnernetwork.org.

What was the process followed by IPN in curating the service provider list?

IPN team reached out to a few service providers in the ecosystem after secondary research gathered information on how these providers can be helpful to small and medium-sized NGOs.After checking for accuracy of the service provider’s details, they were listed on the IPN directory.

What efforts is the IPN team is taking to keep these listings up to date?

Every 6 months, the IPN team sends a form to the providers to review and update their listing.

What does it mean by verified by IPN?

The verified by IPN means the IPN team has verified all the information mentioned in the directory.

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